CUSTOMER SUPPORT
How can we help?
Most issues are about a missing access session: cleared cookies, a new phone, or a code that was never saved after checkout. We can restore access after verifying your purchase.
If you just paid
- Return to the Stripe success page if you still have the tab open
- Look for an email you may have sent yourself with the access code
- Check downloads for
past-self-atlas-access-code.txt
For access recovery, include:
- The email address used at Stripe Checkout
- Your Stripe receipt or receipt number
- Your approximate purchase date
- The access code, if you still have it
Never send your full card number, password, or security code.